Patient Pathway Coordinator

Job overview

Permanent | Full Time | If you are a internal applicant please apply via vacancy 425-26-8136958

We are looking for a motivated and organised individual to support the Mental Health Support Team within our friendly administration team.

You will manage your own workload, including booking appointments and maintaining waiting lists in line with Trust standards and the Access Policy. Working closely with clinicians and colleagues, you will help make effective use of clinic capacity and support the service to meet local and national waiting time targets.

A key part of the role is coordinating clinics and actively managing waiting lists. You will also provide day-to-day support and guidance to Booking Coordinators where needed, ensuring a consistent approach to patient scheduling.

Main duties of the job

Reporting into the Operational Support Manager, some of your responsibilities will include:

• Manage clinic bookings, cancellations, and changes in line with departmental guidelines
• Coordinate and rearrange patient appointments to meet Trust waiting time targets
• Adjust clinic templates to maximise capacity and effective use of slots
• Maintain and monitor waiting lists to ensure patients are seen within target dates
• Monitor clinic utilisation and escalate issues to support timely remedial action
• Circulate departmental information, including clinic cancellations

Detailed job description and main responsibilities

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.