Job overview
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Main duties of the job
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Reporting to the Assistant Service Manager for Gastroenterology you will work closely with the Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Gastroenterology Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will requires you to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites each week.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Skills
Essential
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
- Ability to provide a customer focused service
- Knowledge of dealing with customer complaints and experience of customer care.
- The ability to prioritise tasks effectively without direct supervision
- Good attention to detail
Knowledge
Essential
- Computer literate, with experience of using a keyboard
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of equality and diversity
Desirable
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
Desirable
- Experience working with DictateIT3, iclip
- Experience working in a similar patient administration role in a hospital/health care setting
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Medical Secretary roles in Carshalton
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Patient Pathway Coordinator - Gastroenterology with Epsom and St Helier University Hospitals NHS Trust in Carshalton, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 p.a incl of HCAS Outer. The contract type is Permanent: N/A. The application deadline is 28 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (14 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.