Job overview
We are looking for an adaptable and enthusiastic individual to join our small, friendly, Care of the Elderly team. You will support with coordination and scheduling of predominantly outpatient pathways and provide administrative support to our team of Consultants.
Main duties of the job
Reporting to the Service Manager for Care of the Elderly, you will work closely with all members of the Care of the Elderly team to support the administration and scheduling of outpatient activity for the Care of the Elderly Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
You will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work flexibly at either hospital site
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Skills
Essential
- Experience dealing with customer complaints and customer care.
- The ability to prioritise tasks effectively without direct supervision.
Knowledge
Essential
- Knowledge of NHS service provision including the pathway of care
- Knowledge of healthcare administrative systems and processes
- Understanding of medical terminology
- Computer literate with knowledge of common applications such as MS Word/Excel/Teams
- Knowledge of confidentiality and data protection principles
Experience
Essential
- Experience of using a full range of IT/Patient administration systems including iClip Pro/Cerner
- Experience working in a similar administrative role in a hospital/health care setting
Desirable
- Experience working in a public facing role
Qualifications
Essential
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable
- ECDL
- NVQ level 3 in Business Administration or Customer Care Equivalent
Personal Attributes
Essential
- Respectful of others
- Demonstrates excellent interpersonal, verbal and written communication skills
- Evidence of ability to prioritise workload and work without direct supervision
- Proactive, takes own initiative
- Willing to take ownership and accountability
- Team player with collegial working style and willingness to share responsibility
- Flexible, responsive approach to work
- Takes pride in work with a focus on attention to detail
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
- Confident to work assertively with multi-disciplinary team.
Other relevant requirements
Essential
- Willingness to work cross site to meet the needs of the service.
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Applying for this NHS job
This advert is for Patient Pathway Coordinator - Care of the Elderly with Epsom and St Helier University Hospitals NHS Trust in Carshalton, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 pa incl HCAS Outer pro rata. The contract type is Fixed term: 12 months (N/A). The application deadline is 29 Jul 2026.
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