Job overview
This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services.
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
The successful candidate must be adaptable in their approach, and demonstrate a commitment to high calibre, patient centred care.
Main duties of the job
This is an exciting time to join the Cardiology team at Epsom & St Helier Hospitals as we look to expand our provision of Cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Reporting to the Assistant Service Manager for Cardiology, you will work closely with the Cardiology Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Cardiology service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
"There will be an opportunity to discuss the base site for this role at interview. All Cardiology PPC roles require cross site working, but the successful candidate will be primarily based on either the St Helier or Epsom site. There is scope to consider basing the position at either the St Helier or Epsom site, depending on Candidate preference and discussion at interview."
Person specification
Skills
Essential
- Knowledge & awareness of diversity and human rights as appropriate to your role
- Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
- Ability to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
- Ability to provide a customer focused service
- Knowledge of dealing with customer complaints and experience of customer care.
- The ability to prioritise tasks effectively without direct supervision
- Good attention to detail
- Evidence of ability to prioritise workload and work without direct supervision
- Demonstrates excellent interpersonal, verbal and written communication skills
Knowledge
Essential
- Computer literate, with experience of using a keyboard
- Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Understanding of principles of equality and diversity
- Knowledge of NHS service provision including national waiting time standards
Desirable
- Understanding of medical terminology
- Knowledge of healthcare administrative systems and processes
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
Desirable
- Experience working with Cerner
- Experience working in a similar patient administration role in a hospital/health care setting
Qualifications
Essential
- Good general education with GCSE or equivalent in English at grade C or above.
Desirable
- ECDL
- NVQ or working towards NVQ or equivalent
- A-Level English
Other Requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
- Demonstrates excellent interpersonal, verbal and written communication skills.
- Evidence of ability to prioritise workload and work without direct supervision.
- Proactive, takes own initiative and solution oriented
- Willing to take ownership and accountability
Desirable
- Curious
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Applying for this NHS job
This advert is for Patient Pathway Coordinator - Cardiology with Epsom and St Helier University Hospitals NHS Trust in Carshalton, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 Pa incl HCAS Outer pro rata. The contract type is Fixed term: 12 months (N/A). The application deadline is 26 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (14 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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