Job overview
The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects across the Trust. The post-holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week and cancer waiting time pathways and other performance targets. Any other duties commensurate with the grade and in line with the requirement of this post.
Please see the Job Description and Person Specification for further details.
Main duties of the job
To be responsible for the management of the patient pathway, from, referral to first outpatient appointment, through diagnostics, treatment planning treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
To have a sound understanding of 18 week and cancer waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.
To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
To be responsible for booking and sending out-patient, admission/ pre-assessment appointment letters and telephoning patients as required.
Detailed job description and main responsibilities
To liaise with consultants and their teams to monitor and ensure correct case mix on theatre lists, making appropriate staff aware of any changes, including Site/Bed manager and Medical Records staff using the agreed protocols / shared files.
To ensure patient cancellations are allocated new TCI dates within the specified time limits.
To manage pre-assessment clinics, working in close conjunction with pre-assessment staff to ensure the smooth running of clinics.
Monitor elective surgery / imaging waiting times, proactively identifying risks, and taking corrective actions to ensure relevant targets are not breached, in conjunction with the Service teams, and clinical teams.
Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team.
Escalate potential breaches of waiting times or patient pathway bottlenecks to the Access Manager and Service Management Teams as appropriate.
To take overall responsibility for the waiting list and patient flow in conjunction with Service teams.
To be able to travel between the two sites and provide the necessary support and leadership that enables the delivery of services to be seamlessly achieved.
To assist and help support the Reception staff, and help cover if and when required.
To provide one to one support to the Reception staff weekly to ensure they are aware of any changes and updated of room closures and other changes in lists.
Please see the Job Description and Person Specification for further details.
Person specification
Analytical & Judgment Skills
Essential
- Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary.
- Able to deal with sensitive information with tact, diplomacy and understanding.
- An ability to provide accurate and appropriate non-clinical advice and information to others - colleagues, staff at all levels, patients and their families.
- An ability to exercise judgement when dealing with enquiries to evaluate the situation and resolve problems within their remit, escalating issues appropriately
Knowledge, Training & Experience
Essential
- Good level of general education, grade c or above in English language and maths GCSE equivalent
- Experience of working within the NHS or a large organisation of similar size and volume of work
- Knowledge and understanding of Government and Local Targets
- Excellent administrative and organisation skills Previous experience of managing a waiting list Supervisory experience
Desirable
- Ability to work unsupervised and use own initiate
- Experience of working within a team
Planning & Organisational Skills
Essential
- Adaptable and approachable
- Works well with other people
Desirable
- Management of own office environment and workload
- Happy to use own initiative
Communication & Relationship Skills
Essential
- Ability to prioritise workload
- Good communication and interpersonal skills
- Ability to perform general administrative duties
- Ability to work well in a team and also on own initiative
Desirable
- Good attention to detail
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Applying for this NHS job
This advert is for Patient Pathway Co-ordinator with Royal National Orthopaedic Hospital NHS Trust in Stanmore, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £33,262 - £36,027 Per Annum Including HCAS. The contract type is Secondment: 6 months. The application deadline is 01 Jul 2026.
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