Job overview
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
Main duties of the job
- Process and log all referrals in line with Trust Access Policy and specialty SOPs.
- Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
- Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
- Assist in the coordination of appointments and procedures at other hospitals and organisations, where required.
- Ensure clinic outcomes are recorded accurately on Trust Electronic patient record system (CRS), including those for off site clinics.
- Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOPs
- Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team
- Support in recognising when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately.
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person specification
Knowledge
Essential
- Answering Calls and dealing with queries
Desirable
- NHS Experience
Experience
Essential
- Previous administration experience
- Customer Service Experience
Desirable
- Previous healthcare administration experience
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in Kingston Upon Thames
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Patient Pathway Co-Ordinator with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 Pro rata, pa, incl. HCAS. The contract type is 12 months (Fixed Term Contract for 12 Months). The application deadline is 06 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.