Patient Pathway Administrator -Spinal Surgery

Job overview

We are seeking to appoint a  Part time 18.75 hours  B4 Patient Pathway Administrator  to join our friendly Spinal Surgery team  working  across  the  Nuffield Orthopaedic Centre and John Radcliffe Hospital sites.  Please note the post holder will be required to work from the office.

Are You?

• Able to work in a high paced environment and multitask

• Able to deal with frequent interruptions and re-prioritise your workload to respond to changing service needs

• Team player

• Proactive

• Enthusiastic

• Organised

• Committed to provide best administration service possible

The post holder will provide an efficient and effective clinical administration service to the department, Consultants and wider clinical team.  The post holder will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.

Informal  visits or chat about this role prior applying are welcomed.

Previous applicants need not apply

Main duties of the job

-  To be a designated point of contact for the Consultants and clinic teams, alongside another Patient Pathway Administrators for the Spinal Surgery Team.

To provide a full administration service to the Consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.

-To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments / surgery to avoid breaches.

-Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway

- To have an overview of all workflows in the admin team and to be responsible for proving an excellent cohesive service to both patients and colleagues.

- To work closely with each member of the admin team to understand their role and support them.

-To cover in times of leave and sick to ensure service continuity.

-To escalate potential issues to the Line Manager and or Service Manager

Detailed job description and main responsibilities

- To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the caller’s needs are met or they are transferred to the most appropriate person.

- Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded.

- To manage all correspondence, and to ensure that urgent matters are dealt with properly.

Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic notes and forwarded to the appropriate person electronically so they can respond accordingly.

To deal with outgoing mail and communication with due care and attention to patient confidentiality.

- To provide administration service for our outpatient clinics and theatre bookings and to ensure that under or over-booking issues are proactively dealt with.

- To ensure appointments and surgeries are scheduled for each patient to ensure service maintains effective clinic and elective  activity  throughout the year. Highlighting to the Line Manager and/or the Clinical Team and/or Service Manager when clinics and or surgeries need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided.

- Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required