Patient Flow Co-ordinator - Medical Assessment Unit

Job overview

Are you looking for a rewarding role where you can make a real difference to patient care every day? The Medical Assessment Unit (MAU) at Lancashire Teaching Hospitals is seeking a Patient Flow Coordinator to work alongside the Nurse in Charge to support patient flow, capacity management, and timely patient movement through the unit.

This is a Monday to Friday, daytime role, focused on ensuring patients are admitted, transferred, and discharged efficiently and safely. You will play a key part in coordinating activity across the MDT, helping to reduce delays and improve patient experience.

Strong communication, organisation, and problem-solving skills are essential, along with the ability to work in a busy and fast-paced environment. If you’re motivated, proactive, and want to support high-quality patient care behind the scenes, we would love to hear from you.

Main duties of the job

Detailed job description and main responsibilities

The Patient Flow Coordinator plays a key role in supporting the Nurse in Charge to ensure safe, timely and efficient patient flow through the Medical Assessment Unit. The role focuses on coordinating admissions, transfers and discharges, reducing delays, and ensuring patients move through the system in a timely and well-organised way.

Working closely with the wider MDT, bed managers and ward teams, you will provide real-time updates, escalate delays, and help drive timely decision-making. This includes supporting discharge processes such as TTO requests, urgent summaries, and following up outstanding actions to avoid unnecessary delays.

You will maintain accurate patient tracking systems and records, ensuring information is up to date, confidential, and compliant with Trust policy. Strong prioritisation and communication skills are essential, as you will need to manage competing demands, escalate concerns appropriately, and support safe patient flow during busy periods.

The role also involves supporting basic operational tasks such as preparing bed spaces and assisting with patient movement when required. You will consistently promote dignity, compassion, and excellent communication with patients, relatives, and staff, while contributing to service improvement and maintaining a calm, organised approach in a fast-paced environment.