Patient Feedback Co-Ordinator

Job summary

We are looking for a dedicated and compassionate Patient Feedback Coordinator to join our Anaesthetic Department, playing a vital role in improving patient experience and supporting consultant revalidation. Sitting at the heart of the service, you will work closely with Consultant Anaesthetists, the Business Manager and wider CSU teams to ensure patient voices are heard and reflected in highquality care. As part of this role, you will engage directly with patients and families, gathering meaningful feedback that shapes clinical effectiveness and service delivery.

Main duties of the job

Based within Leeds Teaching Hospitals NHS Trust, you will manage your own workload, collect and analyse patient feedback, and produce structured reports that contribute to GMC consultant revalidation. This is an excellent opportunity for someone who is organised, empathetic and confident communicating with a wide range of people.

Recruitment will follow a two stage process: Stage 1: Assessment Centre (planning and organisational skills, attention to detail, Excel proficiency) Stage 2: Formal Interview

For further information, please contact: Claire Elliott - Business Manager claire.elliott10@nhs.net

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Details

• Date posted: 06 July 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 001340
• Job locations: Cross Site, Leeds, West Yorkshire, LS9 7TF, United Kingdom

Job responsibilities

Shortlisting Date - 20/07/2026

Planned Interview Date - tbc

Why you should join our Team

Our Anaesthetic Department is a friendly, supportive and collaborative environment where patient centred care is at the core of everything we do. You will be joining a team that values professionalism, compassion and flexibility, and where your contribution will directly influence the quality of care delivered across the CSU.

As part of Leeds Teaching Hospitals NHS Trust, you will also be connected to the wider West Yorkshire Association of Acute Trusts (WYAAT), working alongside colleagues across the region to innovate and improve patient outcomes. This is a chance to be part of a forward thinking organisation committed to delivering the highest standards of care and continuously improving patient experience.

What you will bring to the role

We are looking for someone who can bring a blend of strong communication skills, empathy and analytical ability. From the job description, the key attributes and experience that will help you succeed include:

• Confidence communicating with patients, relatives, clinical staff and senior managers.
• Ability to gather patient feedback sensitively, including during emotional or challenging conversations.
• Strong IT skills, including use of Microsoft Office, databases and spreadsheets.
• Experience collecting, analysing and interpreting qualitative and quantitative data.
• Ability to write structured, comprehensive reports for clinical and managerial staff.
• Excellent organisational skills, with the ability to prioritise and manage your own workload.
• Strong interpersonal skills, using tact, diplomacy and empathy.
• Understanding of patient confidentiality and data protection principles.
• Ability to identify trends in data and highlight key findings.
• A flexible, adaptable approach and willingness to support colleagues when needed.

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred Collaborative Fair Accountable Empowered

All our actions and endeavours will be guided and evaluated through these values

Were committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. Were looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. Were dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.