Patient Experience Officer

Job overview

We have an exciting opportunity for a Patient Experience Officer to join our Patient Experience Team.

In this role, you will work collaboratively with colleagues across the Trust to drive improvements in both patient and staff experience, including developing and delivering effective patient communication plans. You will analyse patient feedback and data to identify key themes and opportunities for improvement, and support the development and implementation of action plans to address these.

You will act as a neutral and supportive presence in sensitive care concerns, listening with empathy, building trust and confidence, and maintaining a high level of professionalism at all times.

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

Main duties of the job

Incorporating a mix of face-to-face patient contact with patients and carers, as well as managing a range of initiatives to ensure we involve and listen to our service users. Enable service users and carers to feedback effectively at different points in their journey and ensuring they are aware of how the Trust is responding to feedback. Analyse feedback and identify any potential areas for service improvement that would improve Patient Experience.  Co-produce and co-design services with patients and carers. Use a range on mechanisms to ensure we listen to, and involve our patients, carers, and relatives to improve patient experience. Utilise the knowledge gained from a variety of Patient Experience feedback methods to ensure patients, relatives and carers have a voice and play an integral role in the way the Trust plan, develops and provides services.  Participate in raising awareness of Patient Experience amongst staff, patients and public. Maintain and co-ordinate the Trusts Patient Experience feedback systems including the production, collection, and reporting of all forms of feedback. Contribute towards regular reports to the relevant divisional leads on Patient Experience data.  Management of data collection, collation, analysis, and reporting functions.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’