Patient Experience Lead

Job summary

An exciting opportunity has arisen within AMS CSU Quality Team for a patient experience lead. The successful candidate will lead the implementation of systems and processes to ensure the Trust meets its statutory duties in relation to patient, carer and public involvement within operational services delivered by the department.

Main duties of the job

The successful candidate will supervise the patient, carer and public involvement team. Whilst being responsible for providing performance information, reports and assurance for Trust groups and relevant CQC indicators is provided in a timely manner. They will lead on the design and delivery of training programmes and training sessions. The post holder will lead the implementation of the operational service improvement programmes and have direct contact with external stakeholders, patient, carer and public involvement forums.

Job responsibilities

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.