Patient Experience and Volunteering Administrator

Job summary

We are looking for an organised and motivated administrator to join our Patient Experience team on a 12month fixed-term basis to cover maternity leave.

This is a varied role supporting both our volunteering service and patient experience work. You will play a key part in ensuring volunteers are well supported and that patient feedback is managed effectively.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Details

• Date posted: 25 June 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year pro rata
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full-time
• Reference number: 185-1477-13517
• Job locations: Royal Devon and Exeter Hospital, Barrack Road, Exeter, Devon, EX2 5DW, United Kingdom

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking for someone with strong administrative experience in a customer-focused environment, with the ability to manage a varied workload and meet deadlines. You will have good communication and interpersonal skills, confident IT ability, and experience using databases or handling data. You should be organised, reliable and able to work both independently and as part of a team, with the confidence to support or guide others where needed. A professional, calm and approachable manner is important, along with the ability to handle sensitive information and communicate with empathy. You will also hold a relevant qualification such as NVQ Level 3 in Business Administration, Customer Care or have equivalent experience, and be willing to learn and develop in the role.

You will work closely with the Voluntary Services Manager and colleagues across the Trust, helping to improve the experience of patients, carers and volunteers.

Your main responsibilities will include:

Acting as the first point of contact for volunteering enquiries

Supporting volunteer recruitment, induction and placements

Maintaining volunteer records and updating the database

Monitoring volunteer training compliance

Supporting the promotion and advertising of volunteer opportunities

Assisting with events and engagement activities, including schools and colleges

Providing administrative support for patient feedback, including Friends and Family Test and Care Opinion

Producing reports and supporting data collection and analysis

Supporting volunteers, students and interns with administrative tasks

Working with teams across the Trust and external organisations

You will need to manage your own workload and respond to enquiries in a timely and professional way.

Working Pattern: 37.5 hours per week. Monday-Friday 9am - 5pm

Interview Date: Wednesday 29th July 2027

Please note, this is a fixed term contract until 26/09/2027. For current NHS employees this post could be a secondment opportunity.

For further information please contact: Alice Palmer, Voluntary Services Manager on alice.palmer16@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.