Patient Enquiries & Bookings Process & Service Improvement Manager

Job overview

UCLH is looking for a Process & Improvement manager in our Patient Enquiries & Bookings Team on a fixed term contract.  This post will play a strong role in supporting the successful launch and evolution of the Patient Enquiries and Bookings Administration service, evaluating and leading staff to provide a high-quality service which is efficient, stays within financial constraints and provides high levels of user satisfaction.

Main duties of the job

The Patient Enquiries & Bookings Administration Team is a fast-paced, patient-facing environment, serving as a vital link between patients, carers, and healthcare professionals.  As the first point of contact for many patients on their journey with UCLH, the team handles a constant stream of incoming calls, swiftly answering queries, processing referrals and providing essential information.   We are looking for a dynamic individual who displays a passion for excellence in NHS services and has strong customer service experience in a large, complex secondary care environment.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?