Job overview
This post is based at University College London Hospital.
An exciting opportunity has arisen in the Patient Enquiries and Booking Team for a Band 3 Patient Enquiries & Booking Assistant. The Patient Enquiries and Booking Administration Assistant plays a central role in delivering a responsive, high-quality patient administration service, acting as a key point of contact for patients, carers, referrers and healthcare professionals. The role involves handling high volumes of enquiries across telephone and digital channels, processing referrals, booking and coordinating appointments and providing clear, compassionate information to support patients through their care journey.
Main duties of the job
Working collaboratively with multi-disciplinary teams, the post holder ensures efficient management of patient pathways, accurate data handling, and timely resolution of queries, contributing to a positive and seamless patient experience across the Trust.
Flexible working options are available and will be considered, however, the service will run 8 am to 6pm so some ability to work shifts will be required.
If you would like to work in an exciting, progressive and challenging environment, and use your experience to make a difference - we would like to meet you. You should be highly motivated with a commitment to your own personal and professional development. Excellent communication skills and the ability to work as part of a large multidisciplinary team are essential.
We will be offering flexible working in line with trust policies with the opportunity to work at home and in the office.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in an administrative environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
- Customer service experience
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality and knowledge of the Data Protection Act.
Desirable
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
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Applying for this NHS job
This advert is for Patient Enquiries & Bookings Admin Assistant with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 Per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 05 Jul 2026.
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