Patient Engagement Supervisor

Job overview

• Deliver a smooth and effective patient engagement service by liaising professionally with patients on the waiting list.
• Act as a key point of contact for patients experiencing long waits.
• Manage EPR to ensure all patient contact is recorded promptly and accurately.
• Develop and maintain subject matter expertise in DrDoctor.
• Maintain spreadsheets to ensure activity is up to date, accurate, and easily shared.

Main duties of the job

• Main contact for patients and clinical teams
• Support patient engagement activity
• Use DrDoctor and EPR systems
• Understand waiting lists and pressures
• Coordinate meetings, minutes, and actions
• Maintain patient activity records and spreadsheets
• Manage correspondence and confidentiality
• Assist with elective recovery plans and data
• Support complaints handling and escalation

Detailed job description and main responsibilities

• Main contact for patients and clinical teams
• Support patient engagement activity
• Use DrDoctor and EPR systems
• Understand waiting lists and pressures
• Coordinate meetings, minutes, and actions
• Maintain patient activity records and spreadsheets
• Manage correspondence and confidentiality
• Assist with elective recovery plans and data
• Support complaints handling and escalation