Patient Communications and Secretaries Team Leader

Job summary

Job title: Patient Communications and Secretaries Team Leader Location: Chelston Hall Surgery, Torquay Salary: Up to £26,8430 depending on experience Hours: 30 We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Main duties of the job

As a valued member of the Operose Health team, your key duties will include: providing health care secretarial services to the Practice team, working in accordance with Practice protocols and guidelines, handling telephone enquiries and messages, ensuring accurate and appropriate actions are taken, answering the surgery bypass line which involves calls from professionals and directing them to the appropriate person within the surgery, maintaining effective liaison with other agencies and staff concerned with patient care and with other disciplines within the practice while respecting confidentiality, and updating and maintaining medical records with accuracy and confidentiality in mind.

About us

Operose Health is a healthcare provider focused on delivering local primary care at scale. With a commitment to improving access, outcomes, and patient experience, Operose Health operates with a strong set of values encapsulated in the acronym CARE - Caring, Ambitious, Resourceful, and Excellence. The organization empowers its staff to deliver excellent care, nurturing a culture of compassion, ambition, resourcefulness, and striving for excellence in all aspects of service delivery. Operose Health believes in supporting its employees fully, offering opportunities for professional growth and development in a supportive and dynamic work environment.

Details

• Date posted: 10 July 2026
• Pay scheme: Other
• Salary: £26,843 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 1525412654
• Job locations: Operose Health, Torquay, TQ2 6HW, United Kingdom

Job responsibilities

Job title:Patient Communications and Secretaries Team Leader

Location: Chelston Hall Surgery, Torquay

Salary:Up to £26,8430 depending on experience

Hours:30

We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients.

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Provide health care secretarial services to the Practice team, working in accordance with Practice protocols and guidelines
• Telephone enquiries/messages - ensuring accurate and appropriate action taken
• Answer the surgery bypass line which involves calls from professionals and directing them to the appropriate person with the surgery.
• Maintain effective liaison with other agencies and staff concerned with patient care and with other disciplines within the practice, with appropriate regard to confidentiality.
• Update/maintain medical records appreciating confidentiality and accuracy requirements
• Monitor and respond to emails sent to practice email accounts
• Provide an efficient audio, copy typing and word processing service for clinical staff on a daily basis, prioritising urgent requests.
• Manage the Choose & Book referral system to make appointments, bookings and e-Referrals
• Retrieve medical records and assist the completion of medical/insurance records. This involves the use of the iGPR system.
• File patient records and correspondence in patient medical records.
• Receive incoming and initiate outgoing telephone calls in a timely and appropriate manner, taking messages and dealing with queries.
• Maintain the computer clinic system in an accurate and secure manner.
• Respond to online consultations pertaining to referrals, letters, report requests and all other Secretarial requests.
• Importing and updating document templates
• Assist the QOF Lead with referral figures and follow up
• Disseminate information pertaining to team members within an appropriate time frame

Ideal Candidate:

What we look for in new colleagues:

• Secretarial experience is essential as well as an excellent communicator both spoken and written.
• Must have PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.