Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
2 listedRequirements the employer expects applicants to meet.
- Experience
Good General Education including Mathematics and English
- Qualifications
GCSE grade A to C in English and Maths
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in primary care
- Experience
Experience of working in a GP practice
Job summary
Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Above all we are looking for kindness and compassion.
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
In line with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
On a daily basis work on Anima triage to ensure prompt responses to patient requests.
Receive and make telephone calls as required. Use of the care navigation toolkit to advise. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer repeat prescription requests on to the prescription clerks.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.
Enter patient information on to the computer as required.
Maintain a thorough knowledge of all Practice procedures.
Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.
About us
We are part of the Wantage PCN in the health centre, working alongside Church Street Practice. The Health Centre has had an extension built very recently offering extra capacity.
Our patient list size is approximately 16,000.
We offer free parking at the Health Centre, regular staff lunches and social events.
We have a large clinical team consisting of 9 doctors, both partners and salaried GP's, a nursing team, pharmacy team, physio team and an admin and secretarial teams.
Details
- Date posted: 01 September 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Full-time, Part-time, Flexible working
- Reference number: A3627-26-0012
- Job locations: Wantage Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BN, United Kingdom
Job responsibilities
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Applying for this NHS job
This advert is for Patient Co-ordinator with Newbury Street Practice in Wantage, England. It is listed as a Coordinator (discipline unspecified) role. The advertised salary is Negotiable. The contract type is Permanent. The application deadline is 30 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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