Job summary
Humbleyard Practice is looking to employ a patient care advisor to join their patient care team, which is made up of 15 friendly and dedicated patient care advisors, working across Cringleford, Hethersett, and Mulbarton Surgeries. This is a full-time position of 37.5 hours per week. The working pattern is 08:00 -18:30 across Monday, Tuesday, Wednesday and Friday.
If youre looking for a rewarding role where you can make a real difference in peoples lives while being part of a supportive and friendly team, this could be the perfect fit for you!
Main duties of the job
As a patient care advisor, youll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease. Youll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time. No two days are the same - youll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly.
About us
The Humbleyard Practice is a large, semi-rural, dispensing healthcare provider offering exceptional care with compassion, professionalism and integrity. Serving a fast-growing patient population of over 22,500, across three sites, we are dedicated to meeting the diverse needs of our patients and their families.
Our surgeries are located at:
- Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
- Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
- Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG
As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.
Details
- Date posted: 01 July 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 29768
- Job locations: Cantley Lane, Cringleford, Norwich, Norfolk, NR4 6TA, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person specification
About the candidate:
Essential
- Were looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you.
- Youll need great communication skills, a team-player attitude, and the ability to make patients feel welcome and supported. Confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but dont worrywell provide full training to get you up to speed!
- Whether youve worked in customer service, healthcare, reception, or just have a passion for helping others, wed love to hear from you. If youre ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now!
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Applying for this NHS job
This advert is for Patient Care Advisor with Primary Care Careers in Bury St Edmunds, East of England, England. It is listed as a Manager and corporate role. The advertised salary is £12.71 an hour. The contract type is Permanent. The application deadline is 17 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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