Job overview
We are looking for a Patient Appointment Clerk to join our team at Baird House, Liverpool Innovation Park.
This post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy within the Patient Appointment Centre across the Local Services Division. The post holder is expected to work closely with the team. On occasion this post will be required for cross cover and travel across various sites across the Mental health care division within the South Liverpool area.
Main duties of the job
Designated contact person for all outpatient matters within the Patient Appointment Centre.
Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.
Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.
Covering Reception as and when needed.
Detailed job description and main responsibilities
** Please refer to the attached Job Description and Person Specification for further details on the role **
Person specification
KNOWLEDGE
Essential
- Knowledge of patient administrative systems and clinical procedures.
- Excellent communication skills both verbally and non-verbally.
- Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales.
- Excellent organisational skills.
- Ability to maintain confidentially
EXPERIENCE
Essential
- Previous administrative experience.
Desirable
- Experience/knowledge of people experiencing mental health issues.
- Experience of working in a health service environment.
QUALIFICATIONS
Essential
- GCSE in English Language.
- Level of IT skills and experience
Desirable
- ECDL
- NVQ level in Business and Administration
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Prescot
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Patient Appointments Clerk with Mersey Care NHS Foundation Trust in Prescot, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 25 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.