Job overview
To provide a booking service for all Outpatient referrals, to be able to organise appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government targets.
Office Based.
7 x Full-Time Vacancies
This vacancy will be closed once a significant number of applications have been received.
Main duties of the job
Register Referrals
Book appointments and cancel and re-schedule appointments
Make outbound telephone calls and take in-bound telephone calls
Train to have an awareness of Medical terminology to enable appointment booking
Detailed job description and main responsibilities
Experience of dealing with customers
Work on own initiative once trained
Book and re-arrange Outpatient appointments
Meet daily deadlines
Person specification
Other
Essential
- Self-Motivated
- Diplomatic
- Calm and positive
- Flexible approach to working hours
Skills
Essential
- Communicate effectively
- Work on own initiative
- Organised with logical approach to work
- Plan and prioritise own workload
- Able to meet deadlines
Qualifications
Essential
- NVQ Level 2/ ECDL or equivalent
Experience/Knowledge
Essential
- Experience of dealing with customers for example, in a Call Centre environment
- Experience of working in a health related environment Medical terminology
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Applying for this NHS job
This advert is for Patient Appointment Centre Clerk with Liverpool University Hospitals NHS Foundation Trust in Liverpool, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent: PAC. The application deadline is 01 Jul 2026.
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