Job summary
Job Description: Patient Adviser (Receptionist)
About Us
KestonMoorings part of the Bourne Health Partnership, are located in Purley and Kenley, is a professional, agile, and patient-centric healthcare provider under the NHS. We are committed to delivering exceptional service to our patients and fostering a supportive work environment for our staff.
Our Work Environment Includes:
- On-the-job training
- Flexible working hours
- Growth opportunities
There are currently one vacancy with hours as follows:
- Monday: 8.00am - 6.00pm
- Wednesday 9.30am -2.30pm.
- Thursday 9.30am -2.30pm
- Friday: 8.00am -6.00pm
Main duties of the job
The Moorings comprises a small team of staff who are required to work well as a team.
Job Summary:
As a Patient Adviser, you will primarily handle administrative duties, as all incoming calls are managed by our call centre. Your responsibilities include processing incoming emails, managing daily tasks from clinicians, and handling online booking requests.
You will provide exceptional front-of-house service, directing patients to appropriate services or healthcare professionals courteously and efficiently. Additionally, you will support patients and colleagues in using new technological processes and procedures introduced by the practice.
About us
Please be aware if you are currently registered as a patient at KestonMoorings and are successful in securing this vacancy you would be asked to register at a new medical practice.
Work Location:
- In person
Join our team at KestonMoorings Medical Practice and contribute to our mission of providing high-quality healthcare services in a supportive and dynamic environment. Apply today!
Job Types: Part time Permanent
Pay: £12.71 per hour or depending on experience
Expected hours: As described above.
Benefits:
- Bereavement leave
- Company events
- Company pension
- Sick pay
- Store discount
Work Location: In person
Details
- Date posted: 22 July 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A1332-26-0015
- Job locations: The Moorings Medical, 2a Valley Road, Kenley, Surrey, CR8 5DG, United Kingdom
Job responsibilities
Key Responsibilities:
Reception:
- Greet and receive all visitors and patients with a positive and professional attitude.
- Manage and action requests made by patients via the online booking system.
- Process incoming emails promptly.
- Answer internal telephone calls, redirecting or dealing with them as necessary.
- Assist clinicians during surgeries as required.
- Process prescription requests according to practice guidelines.
- Handle patient inquiries and schedule new and follow-up appointments.
- Communicate test results to patients through appropriate methods.
- Assist with the booking of transport for hospital appointments.
- Arrange interpreter services when necessary.
- Schedule medical examinations and extract notes for medical reports.
- Process practice notes daily and take required actions.
- Liaise with clinical software and telephone companies regarding system issues.
Person specification
Qualifications
Essential
- Computer Literacy
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Applying for this NHS job
This advert is for Patient Advisor with Keston and Moorings Medical Practice in Kenley, England. It is listed as a Manager and corporate role. The advertised salary is Depends on experience. The contract type is Permanent. The application deadline is 10 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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