Patient Advisor Team Member

Job summary

We are looking to expend our Patient advisor team and are hoping to recruit a team member to join our friendly and experienced team.

This role will cover a 2 week shift pattern working full time, Monday to Friday:

On Week 1 8am-4pm and then Week 2 10.30am-6.30pm

You will help patients with their queries via telephone or in person and work as part of a large administrative team.

Main duties of the job

Job responsibilities:

Telephony, Appointments and General Duties

• Receive telephone calls, ensuring accurate documentation of requests from patients for appointments and general enquiries.
• Provide a full reception service across all sites, greeting patients, providing information, receiving samples and booking these in, signposting and answering general queries.
• Record visits accurately on telephone triage screen and ensure the allocated visiting Doctor receives these requests in person or by phone.
• Process Klinik Forms received from patients, directing to the appropriate staff member/clinician in accordance with practice policy.
• Ensure total familiarity with all appointment systems including regular and incidental variations.
• Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.
• Use the Office computer system to access patient details and where necessary contact patients / authorised personnel as required ensuring all actions are documented.
• Record and relay messages to other members of the Practice Team.
• Action requests to other healthcare professionals / organisations (photocopying details where appropriate).
• At the clinicians request liaise with other agencies on behalf of the Doctors.
• Order transport via the Ambulance Service as requested by the clinical teams
• Maintain a clean and tidy workplace, including computer / telephone hygiene.

About us

We are a semi-rural practice based in Bodmin but covering rural areas within a 10 mile radius of the town. We are a large friendly team, and operate over 5 sites (3 clinical and 2 admin). We are part of the 3 Harbours and Bosvena Primary Care Network, and work closely with our neighbouring practices. We are a training practice and look to support Medical Students, Nursing and other students alongside hosting GP registrars. We have an open-learning culture and have a monthly Practice Learning Session for protected time to support staff, development, learning and well being.

Details

• Date posted: 24 August 2026
• Pay scheme: Other
• Salary: £12.73 to £12.95 an hour Pay increase on completion of probationary period
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A1380-26-0016
• Job locations: Stillmoor House, Bell Lane, Bodmin, Cornwall, PL31 2JJ, United Kingdom, Carnewater, Dennison Road, Bodmin, Cornwall, PL31 2LB, United Kingdom, Polyphant House Surgery, Polyphant House, Polyphant, Cornwall, PL15 7PU, United Kingdom

Job responsibilities

Job Summary:

To provide patient support for telephony/reception and assist with the registration service and

administrative support and services to all members of the practice team.

• Receive telephone calls, ensuring accurate documentation of requests from patients for appointments and general enquiries.
• Provide a full reception service across both sites, greeting patients, providing information, receiving samples and booking these in, signposting and answering general queries.
• Record visits accurately on telephone triage screen and ensure the allocated visiting Doctor receives these requests in person or by phone.
• Process Klinik Forms received from patients, directing to the appropriate staff member/clinician in accordance with practice policy.
• Ensure total familiarity with all appointment systems including regular and incidental variations.
• Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.
• Use the Office computer system to access patient details and where necessary contact patients / authorised personnel as required ensuring all actions are documented.
• Record and relay messages to other members of the Practice Team.
• Action requests to other healthcare professionals / organisations (photocopying details where appropriate).
• At the clinicians request liaise with other agencies on behalf of the Doctors.
• Order transport via the Ambulance Service as requested.
• Maintain a clean and tidy workplace, including computer / telephone hygiene.

Management of medical records / patient registrations

• Registration Clerk: duties to include obtaining and documenting full details of patients requesting to register in conjunction with the NHS England Patient Registration Standard Operating Principals for Primary Medical Care (General Practice), this may include permanent, temporary, and immediate and necessary patients plus private patients as required.

Document scanning

Scanning Documents into patients records using standard practice procedures - as needed

Administrative support

Provide administrative support to members of the primary health care team in the following areas as required ensuring appropriate practice records are kept up to date.

• Opening & closure of Practice premises ensuring security at all times - including operation of alarm.
• Taking minutes at meetings as required and producing these minutes in an appropriate electronic format.