Patient Administrator

Job summary

Supporting Community Healthcare Services Across Fareham, Gosport and Southeast Hampshire

Make a Difference from the First Contact

Are you passionate about delivering outstanding customer service and ensuring patients receive the right care at the right time? We are looking for a compassionate, organised and proactive individual to join our Community Therapy Administration Team

As the first point of contact for patients, carers, GPs and healthcare professionals, you will play a vital role in coordinating access to community healthcare services. Your ability to communicate effectively, manage complex information and provide excellent customer service will directly impact patient outcomes and help prevent unnecessary hospital admissions.

Why Join Us?

This is an opportunity to be part of a dedicated team that makes a real difference every day. Your work will ensure patients receive timely access to therapy community services, supporting better health outcomes and enhancing patient experience across our local communities.

If you are customer-focused, enjoy problem-solving and want a rewarding role at the heart of community healthcare, we would love to hear from you.

Please note this role is part time 29 hours a week.

Main duties of the job

To ensure a high standard of administration services is provided, to make recommendations to the Team Lead and implement new developments.

To ensure all computer work and electronic mail are completed promptly and efficiently.

To ensure a comprehensive telephone service is provided to all staff, ensuring that messages are taken and given in a consistent and efficient manner.

Support with SBS and BSG ordering.

To ensure effective communication with service users, relatives and carers, visitors, staff and others.

To work with colleagues to ensure cross cover of all workloads, without specific instruction

Excellent customer service skills

Respond to patients, carers, and other professionals in a courteous, professional and effective manner whilst upholding Trust Values

Process telephone calls appropriately

Monitor and process electronic and verbal referrals

Update Electronic Patient Records

Book appointments for daily visits and clinics

Undertake other administrative duties within the Therapy team as specified by team lead

Liaise with Havant, Hayling Island, Waterlooville Petersfield and Bordon Therapy teams, and staff within the Southeast Hampshire Division to provide a safe, effective, and timely service to patients and carers

Provide effective administrative support to the Therapy Team and be able to work flexibly across the localities

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 10 July 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year Please note for part time hours the salary will be pro rata
• Contract: Permanent
• Working pattern: Part-time, Flexible working
• Reference number: 348-PSE-11862
• Job locations: Havant Health Centre, Civic Centre Road, Havant, Hampshire, PO9 2AZ, United Kingdom

Job responsibilities

To contribute to the provision of an effective and efficient community and inpatient therapy service including answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff through the electronic patient record or verbally in a timely manner.

The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures and provide administrative support to the therapy team. The therapy team receives telephone calls from patients, their families and carers, GPs, nurses, and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with community teams to ensure seamless, consistent, and safe care to patients.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.