Job overview
The Patient Access Team are looking for an enthusiastic individual with excellent communication and organizational skills to join our team of receptionists.
Main duties of the job
The role will be to provide a high-quality reception service for patients attending Kingston an Richmond Hospital Outpatients clinics in Main Outpatients, Sir William Rous Unit and Raynes Park Health Centre.
You will be expected to accurately record patient attendance details and manage the scheduling of appointments across a range of specialties in a busy and fast-paced environment . You will also occasionally provide back-office support and help complete a number of administrative duties within the Patient Access admin team.
This role is ideal for someone with customer service experience who is looking to develop their skills further and offer the best possible service to our patients.
Detailed job description and main responsibilities
Please see the attached supporting document/s which contains more information about the role in the job description and person specification
Person specification
Knowledge
Essential
- Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
- Awareness of patient pathways
Experience
Essential
- Experience of healthcare administrative systems and processes
Desirable
- Experience of working within a multi-disciplinary team
- Experience of working with the public
Education/Qualifications
Essential
- NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Kingston Upon Thames
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Patient Access Receptionist with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £30,142 per annum Inclusive of (Outer London) HCAS pro rata. The contract type is Fixed term: 12 months (Part time). The application deadline is 30 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.