Job overview
Patient Access Clerk - Band 2 - Division of Medicine, Welcome Centre - Bristol Royal Infirmary
An exciting opportunity has arisen for a Patient Access Clerk to join the team based at the Bristol Royal Infirmary part of the University Hospital Bristol and Weston NHS Foundation Trust.
We are looking for an exceptional individual to join our small team providing Administrative and Clerical duties to University Hospitals Bristol 24 hours a day, 365 days a year, this includes bank holidays such as Christmas day and Boxing day.
The post holder will have excellent organisational skills with a keen eye for detail and be able to demonstrate exceptional customer service and communication skills.
The successful candidate must be able to work under pressure in a complex environment, be able to demonstrate experience of team and lone working, working to deadlines and have excellent IT skills (including Microsoft Word, Excel and Microsoft Outlook).
Previous NHS or hospital experience would be an advantage although full training will be provided to the successful candidate.
Main duties of the job
- To be capable of handling an enquiry from patients & other staff who are displaying challenging behaviour during distressing times showing empathy.
- To be able to handle sensitive verbal and written information in a confidential and professional manner ensuring clear attention to details.
- Locating and delivering medical records from medical records department or other departments within the BRI site for all medical elective admissions. Also for all emergency admission requests received from wards.
- To pre admit patients to the hospitals critical care departments in order to allow for patients records to be uploaded and started prior to the patient arriving at the hospital.
- To support the emailing/posting of discharge summaries for patients discharged from the hospital for GP practices who don’t have access to the Clinical Document Service or where the GP have been entered as Unknown.
- To become the communication hub and main point of contact for all patient movement during PAS downtime reverting to other electronic/paper records of patient movements for all hospitals within Trust. Then uploading the information when PAS returns.
- Provide clerical support to the clinical site management team.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Aptitudes
Essential
- Sympathetic, understanding and caring
- Self-Motivated, enthusiastic and approachable
- Flexible and adaptable to change with willingness to learn and develop in the role
- Ability to gain influence and motivate
- Professional in appearance and approach
- Commitment to our Trust Values
Skills and Abilities
Essential
- Good keyboard skills
- Good communication skills, both written and verbal
- Ability to complete documentation accurately
- Committed to providing a high quality service
- Ability to be flexible and adaptable to change
- Able to demonstrate a calm, caring attitude
- Good time keeping and management
- Methodical with an attention to detail
Knowledge and Experience
Essential
- Experience using computers including Microsoft office packages
- Experience with dealing with the general public
- Ability to work as part of a team
- Able to work unsupervised and use initiative
Desirable
- NHS Experience
Qualifications and Training
Essential
- Customer service qualification or equivalent experience
- IT Skills – data collection, email etc.
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Applying for this NHS job
This advert is for Patient Access Clerk with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa. The contract type is Fixed term: 12 months (Maternity cover). The application deadline is 06 Jul 2026.
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