Job overview
An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
Welsh to be learned within 12 months of appointment.
Main duties of the job
Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.
Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.
Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.
Duties/ responsibilities:
Provide “first point of access” administration for all referrals in the Booking Centre.
Act as first of contact for all enquiries and referrals into the Trust.
Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Skills
Essential
- Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
Desirable
- Microsoft Office, WPAS
Language
Essential
- Ability to speak Welsh
Knowledge
Essential
- Knowledge of Data Protection Act
Desirable
- Knowledge of WPAS
Experience
Essential
- Hospital/GP Practice, Call Centre, dealing with general public, work as Team
Desirable
- Working with Consultant/Clinical Staff, Waiting List Management
Qualifications
Essential
- GCSE, NVQ3 or Equivalent, IT Qualification
Desirable
- IT or ECDL, Mandatory Training
Personal Qualities
Essential
- Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
Desirable
- Evidence of professional development
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Applying for this NHS job
This advert is for Patient Access and Booking Clerk with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent: To meet the needs of the service. The application deadline is 28 Jul 2026.
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