Pathway Coordinator/Medical Secretary

Job overview

An opportunity as arisen within the Staffordshire Community Secretarial Team at Samuel Johnson Community Hospital.

This post will be cross site working at Samuel Johnson and Sir Robert Peel Community Hospitals.

We have a full time position available (37.5 hours per week) and two part time positions available (30 hours & 22.5 hours per week).

This role will provide administration support to the secretarial teams and wider colleagues. Main duties will include answering telephone calls from patients, supporting patients with queries and escalating clinical questions as required.  The post holder will also support with administration tasks and editing and ensuring letters are sent out in a timely manner.

Applicants must have excellent verbal communication skills and be able to deal with patients with care and compassion. You will need to have excellent organisational skills, and good knowledge of IT systems.

Previous administration experience is essential, ideally in the NHS, however full training on IT systems and processes will be provided.

Further details on individual vacancies are available upon request.

Main duties of the job

• Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
• Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Knowledge of Word, Excel, T-Pro, Lorenzo, Cito and e-mail systems would be desirable
• Telephone queries
• Working to strict Trust and Government policies

Closing date of applications: 04 June 2026

Date of interview: 18 June 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

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Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).