Pathway Coordinator

Job overview

An exciting opportunity has arisen for a Pathway Coordinator to join our dynamic Renal service.

We are looking for an enthusiastic energetic individual to work in this busy department to support the delivery of a high quality secretarial/administration service. The successful candidate will have excellent communication skills and have the ability to work autonomously and as part of a team.

For an informal discussion please contact Abi Evans, Clinical Admin Manager ([email protected]) or  Lucy Addis, Speciality Coordinator on 01752 432089 / [email protected].

Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification

Main duties of the job

Working as a member of the Renal team the post holder will support the clinical team in delivering a high quality secretarial/administration service to a team of consultants and their clinical teams.

The post holder will be required to:

• Provide secretarial cover to medical staff
• Work effectively with the current Renal administration team
• Ability to prioritise workload and work to deadlines
• Ability to deal with difficult/anxious people using tact and diplomacy.
• Proactive, takes own initiative
• Acts in a professional manner at all times
• Ability to resolve conflicting situations

Detailed job description and main responsibilities

• Have knowledge of the latest local and national access standards and targets relevant to the specialty.
• To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines.
• Ensure that patients are proactively managed and are ‘pulled’ though the administrative systems designed to support their care journey e.g. obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals etc.
• Ensure that all data quality issues are minimised.
• Action data quality and other reports as directed by the Specialty Coordinator.
• Ensure you follow the Trust’s APN guidelines and any other standard processes within the Trust.
• Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department.
• Ensure correspondence received into the department is dealt with efficiently and effectively.
• Attend specialty meetings as required.
• Ensure that standard process is followed with regard to the management of clinic cancellations.
• Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant.
• Ensure that patient case-notes are managed in accordance with Trust policy.
• Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way.
• Be fully conversant and comply with all Trust standard processes, policies and guidelines.
• Actively contribute towards the achievement of all administrative quality and performance standards.
• Take an active role in all processes designed to support the clinical pathway.
• To support the management of clinical commitments and the diaries for the relevant clinical team.
• Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary.
• Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion.
• Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required.
• Use the Trust IT systems on a daily basis to produce and extract information for patient care.
• Provide general administrative support to the clinical team and the clinical pathway as appropriate to include audio typing of clinical and non-clinical letter