Job overview
To answer phone calls for appointments and general enquiries efficiently to support patients to use the phlebotomy service.
To welcome patients, visitors and couriers to the Pathology Department at Basingstoke hospital, especially those attending for blood test, and signpost and troubleshoot, ensuring high levels of customer care and satisfaction.
To manage couriers, pick up and deliveries by informing the relevant Pathology staff of their arrival.
Applicants must be able to work 12:00-17:00 Mon-Fri
Main duties of the job
- Booking phone appointments for patients
- Assisting visitors, couriers and patients attending the department
- Attending the admin team meetings to discuss service improvement
- This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work
Detailed job description and main responsibilities
- Booking phone appointments for patients
- Assisting visitors, couriers and patients attending the department
- Attending the admin team meetings to discuss service improvement
- This job requires good customer service and communication skills aswell as the ability to multi-task and prioritise work
Please see attached job description for full details related to the post
Person specification
Professional skills
Essential
- Ability to multi-task
- Ability to prioritise workload
Customer service experience
Essential
- Evidence of previous customer service experience
Desirable
- Within healthcare environment
Previous administrative experience
Essential
- Previous administrative experience
Desirable
- Within healthcare environment
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Applying for this NHS job
This advert is for Pathology Receptionist with Hampshire Hospitals NHS Foundation Trust in Basingstoke, South East, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 Per annum pro rata. The contract type is Fixed term: 9 months (or secondment, Mon-Fri 12-5). The application deadline is 05 Jul 2026.
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