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Job overview
An exciting opportunity has arisen for an enthusiastic individual to join the Paediatric & Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England.
We are looking to recruit to one substantive part time post and we welcome applications from those interested in working up to 10x 12 hour shifts per 4 week rota period.
PaNDR delivers Neonatal and Paediatric critical care transfers across the East of England. You will play an important role by supporting the management of a professional administration service to the PaNDR team and its users, as well as managing and supporting the Emergency Bed Service Team to ensure a high-quality service is delivered.
Main duties of the job
Work with the Business Support Manager and Deputy Operations Manager in the delivery of a 24/7 Emergency Bed Service and conference call service within the region.
Lead each day shift, whilst fulfilling the duties and responsibilities of the emergency bed service e.g., receiving regional referrals and coordinating beds/cots, working together with one or more coordinator(s).
Line manage a team of multi-skilled EBS coordinators who deliver a 24/7 Emergency regional service, to include management responsibilities such as annual appraisals, performance and staff sickness management.
Provide administration support to the Business Support Manger and Senior Management Team including audits, governance, data, minute taking and diary management.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 6th July 2026.
Interviews are due to be held on 20th 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Skills
Essential
- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to develop templates for letters
- Ability to organise and manage own time keeping to schedule and deadlines
- Ability to allocate and monitor work of others
- Ability to use own initiative and work
Desirable
- Ability to touch type
- Ability to work with budgets
- Ability to requisition general stock
Knowledge
Essential
- Understanding of confidentiality and data protection
- Sound knowledge of office procedures
- Understanding of customer service
- Good working knowledge of Microsoft Office packages
Desirable
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS targets and Trust priorities
Experience
Essential
- Experience of working in a busy office environment or reception service
- Secretarial and /or administrative experience including minute taking
- Prioritising, planning and organising own tasks
- Recruitment and Selection of staff
- Working within guidelines
- Experience of dealing with difficult situations and confrontations
- Data entry experience and documentation
- Experience of IT packages – Microsoft office
Desirable
- Previous experience of working in NHS
- Previous experience of working with medical records
- Experience of supervising staff
Qualifications
Essential
- Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
- Typing qualification or equivalent experience
Desirable
- Secretary qualification or equivalent
- Team leader/management qualification
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
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Applying for this NHS job
This advert is for PaNDR Administrator and EBS Shift Leader with Cambridge University Hospitals NHS Foundation Trust in Cambridge, East of England, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 p.a. pro rata. The contract type is Permanent. The application deadline is 06 Jul 2026.
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