Job overview
A rare opportunity has arisen for a Senior Administrator / Neonatal UnitD Receptionist to join our busy team in the Neonatal Unit.
We are looking for a candidate who can provide administrative support to clinical staff and input data into Badgernet and CRS patient records system.
You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from admission to discharge and planned follow up, ensuring the entire pathway is managed smoothly.
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
A strong working knowledge of Microsoft Office and IT skills as well as Inpatient records is desirable. You will also have excellent communication skills and be able to work well in a busy environment. You will be able to show compassion and calmness in what is often a stressful environment.
Part time will be considered for the appropriate applicants
Main duties of the job
- Ensure admission data, clinical information and categorises of care are correct on all records.
- Assist in the coordination of appointments.
- Schedule follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
- Receiving and dealing with telephone enquiries as appropriate.
- Monitor entry system, ensuring authorised entry only.
- Complete Fire Warden Training and complete weekly logs.
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person specification
IT Literate
Essential
- Experience working with Microsoft Office Applications
Desirable
- Experience working with NHS patient data systems
Experience working in a office enviroment
Essential
- Experience working in a clinical environment
Desirable
- Experience working in a NHS enviroment
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Applying for this NHS job
This advert is for Paediatrics - Senior Team Administrator / Neonatal Unit Receptionist with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 pa pro rata incl. HCAS (Outer). The contract type is Permanent. The application deadline is 29 Jun 2026.
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