Job overview
We are looking for a motivated and detail-oriented coordinator to join our team to provide a high quality administrative service, ensuring that the patient booking pathway is uncomplicated, efficient and helpful, reflecting the Trust’s Code of Valued behaviours and meeting the Trust’s performance objectives for outpatients.
If you thrive in a fast-paced environment, enjoy keeping things organised and take pride in delivering excellent support, we would love to hear from you.
Main duties of the job
To provide a friendly & efficient , one-stop service at all times for patient and service user enquiries (telephone and face-to face).
To be able to create and change clinic templates as requested by clinic staff and Consultants.
To be responsible for booking and organising appointments/cancellations and service redirections/rejections via Choose & Book.
To ensure all clinic outcomes are recorded following the patients appointment, adhering to trust guidelines.
To offer a telephone support service to GP Practice staff for Choose & Book, investigating any appointment queries or difficulties accessing services, and resolving these where possible.
To report Choose & Book enquiries that cannot be resolved to the Choose & Book Team.
To monitor outstanding referrals on Choose & Book and liaise with OPD Sister/Consultants to ensure these are processed within the required timescales.
To be able to cross cover for Children’s OPD admin/ reception staff as required.
To liaise with Consultants, secretaries and all outpatient staff to ensure clinic scheduling is accurate.
Undertake training and personal development as appropriate to the post.
To manage and monitor the Paediatric Outpatient waiting lists. To be able to create and use spreadsheets to collect data as and when required.
To use Word, Excel & e-mail as required
To undertake any other duties as reasonably requested
Detailed job description and main responsibilities
To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep the paediatric clinics utilised to optimum levels and to provide performance data to Consultants as requested.
Person specification
Skills and knowledge
Essential
- good organisational skills and time management skills with the ability to prioritise conflicting workloads effectively
- excellent communication skills and the3 ability to interact professionally with patient and the wider multi disciplinary team.
- ability to work autonomously and as part of a team
Knowledge and experience
Essential
- Minimum of 1 year experience in a similar administrative role with proven track record of achievement
- Administration experience within an NHS setting
- excellent IT skills with a working knowledge of Microsoft IT applications
education and qualifications
Essential
- 3 GCSE's grade 4 or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy
- NVQ level 2/3 in business administration or equivalent experience
- OCR level 3 Keyboard skills or equivalent measurable level of skills
Desirable
- Minimum 1 year experience in similar administrative role with a proven track record of achievement
- Administration experience within the NHS setting
- Operational knowledge of IPM and the NHS e-referral system
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Applying for this NHS job
This advert is for Paediatric Clinic Co-ordinator with James Paget University Hospitals NHS Foundation Trust in Great Yarmouth, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum pro rata. The contract type is Permanent. The application deadline is 19 Jul 2026.
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