PACS & RIS Manager

Job overview

We are looking for an experienced and forward-thinking PACS/RIS Manager to lead the design, implementation and operational management of radiology and cardiology imaging systems and associated workflows across our digitally supported services at University Hospital Liverpool Group.

This is a senior, highly visible role combining technical leadership, service management, project delivery and change leadership. You will ensure that PACS, RIS and related imaging solutions are safe, resilient, well governed and continuously improved, enabling high-quality clinical care and efficient workflows across multiple hospital sites.

Main duties of the job

The post holder would be the contact for external stakeholders including PACS/RIS providers, NHSE/I and NHS Digital as well as also being main link for the regional network, leading on any project work and wider national data collections and bench marking.

The post holder is required to additionally be responsible for:

Lead the planning, implementation, configuration and day-to-day management of radiology and cardiology PACS, RIS and associated imaging systems.

Design and improve clinical imaging workflows, including electronic requesting, results reporting and image exchange across organisations.

Manage complex projects, business cases, suppliers, risks, budgets, plans, benefits realisation and reporting to governance groups.

Maintain reliable, secure and resilient services through effective support arrangements, asset management, access controls, backups, disaster recovery and contingency planning.

Use DICOM, HL7 and related technologies to integrate modalities and systems, improve data quality and enable innovative workflows.

Develop data warehouse and reporting solutions to support business intelligence, performance, waiting-times compliance and mandatory reporting.

Lead service redesign and change, working with clinical teams, digital colleagues, consortium partners and suppliers.

Line manage and develop PACS/RIS administrators, provide expert advice and oversee training, guidance and user support.

Detailed job description and main responsibilities

• Plans, allocates resources and monitors the work of the PACS & RIS team, reporting progress as required. Plan the teams projects and allocates tasks to team members.
• Carries out projects, alone or as part of a team, applying knowledge, skills and experience. Demonstrates and understanding of the issues of interest to the organisation and proposes viable solutions within the scope of own expertise, taking into account the needs to those affected.
• Recognises needs outside own areas of knowledge, recognises how these areas relate, calls for and works effectively with additional expertise as necessary.
• Provides technical leadership to the PACS & RIS team.
• Provides technical leadership and control of resources required to provide an efficient and cost-effective PACS & RIS infrastructure delivery service to users, customers and clients.
• Matches hardware, software, PACS & RIS and overall system capability and capacity to meet current and predicted requirements for information system services in a cost effective manner.
• Provides direct line management to the PACS & RIS team.
• Designs, creates, develops and maintains overall PACS & RIS plans, to underpin IT strategies in the support of the organisation's business strategy. This includes participation in the planning of all aspects of infrastructure necessary to ensure the secure provision of PACS & RIS services to meet business needs.
• Is responsible for the day-to-day support, operation and control of all equipment within an organisation's PACS & RIS infrastructure.
• Actively identifies problems within processes designed to ensure customer satisfaction. Takes responsibility for investigating. Advise the Head of Operations, offering solutions in conjunction with relevant colleagues.
• Ensures completion by following up and monitors using reporting tools, checking progress against targets within Service Level Agreements, report as necessary, taking action to resolve or exceptions. Delegating where necessary.
• As the senior member of the team, mentors colleagues to improve their skills and become effective team players. Encourages effective use of resources and actively promotes skill mix within the team
• Instigates, contributes and leads project based activities, providing team resources and leadership, as required.