Job overview
Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.
Main duties of the job
A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital.
We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients.
This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
The ability to speak Welsh is essential for this post.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Skills
Essential
- Experience of working in an Acute hospital/GP practice or Call centre environment
- Experience of working with general public
Desirable
- Experience of working with NHS systems
- Competent in use of Microsoft office
Experience
Essential
- Excellent communication skills both written, verbal & telephone
- Ability to work as part of a team
Desirable
- Previous waiting list management
Qualification
Essential
- Good standard of education GCSE maths English A- C
- NVQ3 or equivalent or knowledge or experience working in a busy office environment
- I.T knowledge Micro soft packages
Desirable
- Understanding of Medical terminology/ NHS experience
- Experience of working with NHS systems
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Applying for this NHS job
This advert is for PABC Booking Clerk with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent: Monday - Friday 9am - 5.00pm. The application deadline is 28 Jul 2026.
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