Job overview
Join Our Team as a Booking & Reception Administrator!
Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team. in Children's Outpatients.
In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.
If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.
***Please note we are unable to sponsor this role***
Main duties of the job
Within this role you will greet and support patients attending outpatient areas, ensuring a welcoming and professional first point of contact. Confirm patient details directly with individuals and maintain accurate, up‑to‑date records on all relevant computer systems. Manage telephone and face‑to‑face enquiries efficiently, delivering a confidential, respectful and patient‑focused service at all times. Arrange interpreting services when required to support effective communication and patient understanding. Complete clinic cash‑up procedures accurately at the end of each session and ensure patient notes are tracked and handled correctly in line with organisational procedures.
Detailed job description and main responsibilities
For more detailed information, please see the attached Job Description and Person Specification.
We look forward to your application!
Person specification
Experience
Essential
- Previous experience using a computer, phone, email and administration systems
- Demonstrable customer service experience
- Working with the public
- Good typing skills
Desirable
- NHS experience
- Knowledge and understanding of databases – EPR, EMR, Clinic Letters, Bighand
- Understanding of Medical terminology
- Understanding of NHS 18 weeks standards
Qualifications
Essential
- Good educational standard of at least 2 GCSE’s, in Maths, English or Equivalent
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in Westcliff On Sea
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Outpatients Receptionist & Administrator with Mid and South Essex NHS Foundation Trust in Westcliff On Sea, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 Per Annum (Pro Rata for Part Time). The contract type is Permanent. The application deadline is 17 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (10 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.