Job overview
We are recruiting for a Outpatients Front of House Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service.
We are a seeking motivated individual to join our Outpatients Front of House team as an Outpatients Front of House Clerk. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.
You will provide a professional and welcoming front-of-house service for the Outpatients Department, acting as the first point of contact for patients and visitors. This role is pivotal in supporting the flow of clinics by checking patients in, booking follow-up appointments while patients are on-site, and ensuring accurate financial reconciliation and cashing-up of clinics.
You will play an integral role in maintaining high standards of patient care, confidentiality, and customer service, and in supporting the Trust’s commitment to efficient and patient-centred service delivery.
This position involves a level of autonomy, decision-making within clearly defined procedures, and the ability to resolve routine problems without direct supervision. It is suitable for individuals with prior NHS administrative experience or relevant transferable skills
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us
Main duties of the job
Deliver an efficient, front-facing reception and administrative service, acting as first point of contact for outpatient visitors.
Provide a courteous and efficient reception service to all patients, relatives and visitors.
Ensure administrative cover during clinic times, communicating with supervisor if there are any problems.
Check in patients on arrival and confirm or update personal details accurately in the Patient Administration System (PAS).
Provide information on clinic locations, waiting times, and general outpatient services.
Ensure smooth patient flow through the department by working closely with clinical teams to manage waiting areas.
Support the smooth running of clinics by working proactively with nursing and medical staff to manage patient flow and reduce delays.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Other Requirements
Essential
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
- Able to work with people at all levels of an organisation
Personal Attributes
Essential
- Polite, patient-focused, and empathetic
- Flexible and able to work as part of a team
- Proactive and willing to learn and adapt to change
Desirable
- Commitment to pursuing a career in healthcare administration
Previous Experience
Essential
- Previous clerical/administrative experience in a reception environment
- Experience in customer service roles, especially handling telephone queries
Desirable
- Previous NHS or healthcare administrative experience
- Experience of working with confidential and sensitive information
Skills and Knowledge
Essential
- Understanding of the importance of patient confidentiality and data protection
- Awareness of equality, diversity and inclusion in a healthcare setting
- Excellent interpersonal and communication skills (verbal and written)
- Ability to remain calm under pressure and diffuse challenging situations professionally
- Strong organisational skills and attention to detail
- Competent in the use of Microsoft Office, particularly Excel and Outlook
- Ability to prioritise workload and manage time effectively
- Ability to input and retrieve data from electronic systems accurately
- Familiarity with outpatient appointment booking procedures
Desirable
- Knowledge of NHS access targets and RTT (Referral to Treatment) pathways
- Ability to adapt communication for patients with additional needs or non-English speakers
- Ability to generate simple reports and spreadsheets
Qualifications/Training
Essential
- Educated to GCSE level or equivalent, including English and Maths (A-C / 9-4)
- Demonstrable evidence of continuous personal development
Desirable
- NVQ Level 2 or 3 in Business Administration or Customer Service
- Training in NHS systems (e.g., Lorenzo, Patient Contact Centre)
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Applying for this NHS job
This advert is for Outpatients Front of House Administration Assistant with East and North Hertfordshire NHS Trust in Stevenage, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum pro rata Plus 5% High Cost Area Supplement. The contract type is Permanent. The application deadline is 24 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (10 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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