Outpatients Clerk/Hospital Receptionist Apprentice

Job overview

We are looking for an Outpatients Clerk/Hospital Receptionist Apprentice who can provide a timely, accurate and responsive service to the Medical Records/Outpatients Department and Hospital Reception at the Yeatman Hospital in Sherborne.

You should have excellent interpersonal and IT skills as the position requires the use of several different patient administration systems, and constant contact with the general public.

Experience Requirement Previous experience in Medical Records and Outpatient systems , while this may be advantageous it is not essential, as full training will be provided for the right candidate.

DBS Requirement The successful applicant will be required to undergo a DBS check, in line with all staff working in patient-facing roles.

Study Time / Apprenticeship Flexibility

Study time will be offered to support apprenticeship learning. This would be considered based on service needs and individual circumstances.

This is a full time position of 37.5 hours per week over five days between the hours of 09:00-17:00.

Flexibility is essential to cover service requirements between the hours of 08:30-17:00 as required.

For further information please contact:

Jayne Martin, Outpatients Administration Team Supervisor on 01935 601440 or

Amy Dodge, General Administrator on 01305 361532

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

The main duties will be covering  Main Reception desk, making and changing patient appointments, outcoming clinics, maintaining office supplies via e-procurement systems, dealing with patient enquiries in person and by telephone, processing clinic change notifications as directed by line manager.

Assisting the team by sharing skills and knowledge with colleagues to maintain best practice.

Employment in this post requires a Standard  Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Following a review of our pre-employment checking process, with immediate effect the Trust has made the decision to no longer accept DBS checking and clearance through the DBS Update Service.

We apologise for the inconvenience, this decision has been taken to safeguard our patients and ensure we provide the best possible care to our communities. Please note the Trust will cover the cost of the DBS and once obtained, you will be able to add the new check to your DBS subscription should you continue to subscribe.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements.  Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]