Job overview
Do you enjoy talking to people by phone? Are you a naturally helpful person?
We have opportunities for customer focused individuals who want to work in a friendly and supportive environment as part of our outpatient booking team at East Surrey Hospital in Redhill.
The role involves undertaking a variety of tasks relating to managing outpatient referrals and appointments including answering incoming calls and liaising with patients and stakeholders.
Outpatient Booking Officers help fully utilise clinics and ensure that patients are booked in accordance with the Trusts referral to treatment policy.
The successful candidate will need to demonstrate diplomacy and empathy and be comfortable working in a busy office environment whilst maintaining accuracy.
We welcome applications from people who would like to join our fantastic booking team and work for one of the region’s top performing hospitals.
Please note the shift pattern is applied as below:-
Week 1 07:45-13:15 MON TO FRI
Week 2 13:30-19:00 MON TO FRI
Week 3 07:45-13:15 MON TO SAT (Rotational day off in the week)
Week 4 13:30-19:00 MON TO FRI
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
Detailed job description and main responsibilities
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.
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Applying for this NHS job
This advert is for Outpatients Booking Officer with Surrey and Sussex Healthcare NHS Trust in Redhill, South East, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £18,890 - £20,149 per annum plus high cost allowance. The contract type is Permanent. The application deadline is 13 Jul 2026.
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