Job overview
We are looking for an enthusiastic individual to join our team in the Outpatients Booking Centre The post holder will be part of a team that arranges patients outpatients appointments across the Trust and deal with patients/relatives telephone enquiries via our Outpatient Call Centre based at St Helier Hospital regarding appointments. He/she will offer a choice of dates and times for appointments and reschedule appointments as and when necessary. They will also offer a service to GP's who wish to make enquiries about an appointment.
Main duties of the job
The post holder will make appointments and deal with questions primarily via telephone, but also email and online.
When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.
To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Experience
Essential
- Customer Service experience
- Knowledge of patient administration work in a healthcare setting.
- Knowledge of a full range of IT / patient admin systems
Desirable
- NHS Experience
- Experience of Access Database/ Excel Spreadsheets
Skills & Abilities
Essential
- Good verbal and written communication skills
- Able to work independently and as a team member
- Respect for confidentiality
Desirable
- Evidence of interacting with a wide range of people
Personal Attributes
Essential
- Organised and logical
Education & Qualification
Essential
- Good basic educational background
- GCSE English Grade C or above
Desirable
- NVQ Level 3 in Business administration or Customer care
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Applying for this NHS job
This advert is for Outpatients Booking Assistant with Epsom and St Helier University Hospitals NHS Trust in Carshalton, London, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £29,651 - £31,312 per annum incl HCAS Outer pro rata. The contract type is 12 months (Fixed term 12 month contract). The application deadline is 10 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (29 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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