Outpatient Receptionist

Job summary

PERMANENT POSITION Full time 37.5 hours

Hours will vary between 8am and 5pm, Monday to Friday to meet service needs.

LOCATION: Worcester Royal Hospital

In your current front of house role, do people tell you that you have excellent customer care skills? If so, we would like you to join our friendly reception team.

We are looking for someone to welcome patients to our hospital and outpatient departments at Worcester. You will be part of the booking services team and are also an essential part of the clinical service.

The departments are busy throughout the day, so candidates must be able to demonstrate that they are able to work under pressure, able to use their own initiative and are very organised.

A friendly, reassuring disposition is essential for this role. You must possess good communication skills and quick keyboard skills

A working knowledge of the Hospital Patient Administration System and hospital environment is preferred, but not essential.

For informal enquiries please contact Sarah or Carly, Booking Services Team Leader on (01905) 760877 or on internal ext. 36761.

Main duties of the job

To deal with general enquiries offering direction, advice and support to all patients/visitors attending the Hospital Site.

To work as part of the Outpatient clerical team assisting with the smooth and efficient running of the Outpatient Department.

To provide accurate, timely information to assist Clinicians and nursing staff in good management of their outpatient clinics.

To ensure the confidentiality of all patient information and Trust business.

Job responsibilities

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.