Job overview
Join our Team as a Receptionist!
Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Outpatients Reception Team.
In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.
If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.
Main duties of the job
Welcome patients to the outpatient areas.
Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
Deal with patient complaints / challenging conversations when necessary.
Detailed job description and main responsibilities
For more detailed information, please see the attached Job Description and Person Specification.
We look forward to your application!
Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.
Unfortunately, we are unable to provide sponsorship for this role.
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Applying for this NHS job
This advert is for Outpatient Receptionist with Mid and South Essex NHS Foundation Trust in Westcliff On Sea, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 Per Annum (Pro Rata for Part Time). The contract type is Permanent: From Start Date. The application deadline is 26 Jun 2026.
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