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Job overview
We currently have a vacancy for a receptionist post in Clinical Haematology Outpatients Department working at City Campus.
We are looking for a full time receptionist .
We are looking for enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment.
The applicants should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holders should also be able to prioritise and work well as members of a team, use their own initiative, maintaining accuracy with both verbal and written communication.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert
The role entails managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care for patients in hospital.
For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player. Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS and NOTIS would be a distinct advantage.
Detailed job description and main responsibilities
The successful candidates need to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department and will also act as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.
Person specification
Experience
Essential
- Recent experience in an Reception/administration / clerical role.
- Experience in using Microsoft Word, Excel, Outlook
Desirable
- Previous experience in similar role in the NHS/ healthcare setting.
- Previous experience in customer service.
Physical Skills
Essential
- Ability to use a computer, telephone, and other office equipment effectively for extended periods.
- Ability to sit, stand, and move between work areas throughout the working day as required.
- Ability to handle and process paperwork, files, and clinic documentation accurately.
Other requirements
Essential
- To be able to work over both campus if needed.
Training& Qualifications
Essential
- A to C grade GCSE’s or equivalent including English and Maths.
- ICT Qualification
Desirable
- Qualification in administration, customer service,
Analytical and Judgement Skills
Essential
- Ability to use own judgement to prioritise tasks and manage competing demands in a busy reception environment.
- Ability to accurately check, verify, and update patient information on electronic systems.
- Ability to identify and resolve straightforward issues independently, escalating more complex problems appropriately.
- Ability to follow established procedures and apply them consistently.
Desirable
- Experience of using initiative to solve routine problems without direct supervision.
Planning and Organisation Skills
Essential
- Ability to organise and prioritise own workload effectively in a busy reception and outpatient environment.
- Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Ability to work to set deadlines and ensure tasks are completed in a timely manner.
Desirable
- Evidence of using initiative to improve efficiency or organisation of tasks/workflow.
Communication and Relationship Skills
Essential
- Must be able to clearly and accurately convey information.
- Ability to work effectively as part of a team, sharing information clearly and accurately.
- Ability to communicate effectively with patients, relatives, staff, and external agencies in a polite, respectful, and empathetic manner.
- Ability to listen carefully, understand enquiries, and respond appropriately or escalate where necessary
Desirable
- Experience of handling difficult or sensitive conversations in a calm and professional manner.
- Awareness of adapting communication styles to meet the needs of different individuals, including vulnerable or distressed patients.
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards.
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Applying for this NHS job
This advert is for Outpatient Receptionist (NUH Employees Only) with Nottingham University Hospitals NHS Trust in Nottingham, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 03 Aug 2026.
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