Job overview
***INTERNAL APPLICANTS ONLY***
An exciting opportunity has arisen in the Reception Team for a receptionist.
Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.
Main duties of the job
You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.
Criteria:
- Excellent communication skills
- Good customer service skills face to face contact with the general public
- Proven keyboard, telephony and clerical skills
- Respect confidentiality
- Maintain a high level of accuracy
- Ability to operate effectively as part of a team
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.
Person specification
Experience
Essential
- Previous experience in an administrative or receptionist role
- Experience of dealing with the public both face to face and by phone
Desirable
- Experience using MAXIMS or other hospital systems
- Experience in a healthcare or NHS environment
Education & Qualifications
Essential
- GCSEs (or equivalent) in English and Maths at Grade C/4 or above
Desirable
- Level 2 in Business Administration, Customer Care (or equivalent experience)
Skills, Knowledge & Abilities
Essential
- Effective verbal and written communication skills
- Good IT skills, including use of Microsoft Office, Outlook and Google Docs.
- Accurate data entry and record keeping
- Ability to follow procedures and work within defined protocols
- Understanding of confidentiality and data protection principles
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Applying for this NHS job
This advert is for Outpatient Receptionist (INTERNAL) with Wye Valley NHS Trust in Hereford, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa pro rata. The contract type is 12 months (12 months fixed term). The application deadline is 24 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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