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Job overview
We are seeking to recruit a Receptionist within the Outpatients Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for delivering an efficient, high quality and responsive service for the within the outpatients department.
The successful applicant will be expected to have the ability to carry out all administration services and functions within the department for NHS patients.
You should have experience working with a variety of booking systems and be familiar with working to varied processes.
This is an exciting opportunity for someone wishing to have an extremely worthwhile and varied job within a friendly, supportive atmosphere. We would welcome candidates who have experience within patient or customer facing roles and can demonstrate they can deliver to a high standard. Post is essential to facilitate the efficient running of the outpatients department and support clinical teams/consultants in clinic.
Main duties of the job
The receptionist/administrator in the Outpatient & RDAC department will work collaboratively with other administrative staff to deliver an efficient, welcoming reception service, ensuring that patients are checked in and any future bookings for patients are made in a timely way. To proactively address enquiries e.g. from patients, relatives and clinical staff. They must also promote and encourage a caring and supportive environment for patients both in person and on the telephone, ensuring that they are attended to in a timely manner. Provide administrative support for the preparation of clinics, coordination in clinics and scheduling of appointments in epic.
Detailed job description and main responsibilities
For further information please refer to the job description and personal specification
- On a rotational basis to ensure expected cover is in place for Reception and phones for the day. To ensure that regular communication is made regarding waiting times for patients.
- To provide a patient focused reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.
- Provide and receive information requiring tact, interpersonal and persuasive skills. Conduct exchanges of information with patients, relatives and staff in a considered and sensitive manner. Deal with anxious patients and relatives as well as cultural or language difficulties.
Person specification
Skills
Essential
- • Polite and informative telephone etiquette • Understanding of how to provide excellent customer service. • Experience in an administrative role • Analyses information to resolve problems • Patient focused approach
- Good interpersonal and verbal communication skills – Ability to give and receive complex and sensitive information
- Good keyboard & computer /IT skills
- Good organizational skills
- Self-motivated
- Experience in an administrative or customer care role
- Ability to work independently
- Ability to work in a busy environment and under pressure
- Ability to effectively manage time
- • Diligent, reliable and adaptable • Use of empathy and emotional intelligence when dealing with difficult situations. • Excellent judgement and problem solving skills • Planning, organisational and coordination skills • Knowledge of administration procedures and practice
Desirable
- Knowledge of computerised patient administration system. (epic)
Education
Essential
- Good standard of general education to GCSE level. Grade A&C Maths and English (prior to 2019) or Grade 4-9 in Maths and English post 2019 equivalent experience.
Desirable
- Apprenticeship /NVQ level 4 in customer care or administration or equivalent experience
Experience
Desirable
- Experience of working as part of a team in a customer focused setting.
- Experience of working as part of a diverse team and contributing to an inclusive workplace culture
- Previous experience of working in a Healthcare or outpatient setting.
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Applying for this NHS job
This advert is for Outpatient Receptionist & Administrator with The Royal Marsden NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 per annum. The contract type is Permanent. The application deadline is 06 Aug 2026.
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