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Job overview
An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Outpatient Department at the Newcastle upon Tyne Hospitals Trust, which deals with over 280,000 patient appointments per year.
We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Outpatient Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.
Departments are located in multiple sites across the Trust and staff are required to work across all locations. However your main bases will be Freeman and Benfield.
- Interview Date Monday 27 July 2026
- 37 Hours 30 Minutes/Week (08.30 to 17.00 (1 hour lunch) Monday to Friday)
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
They will be required to work using their own initiative and seek advice where appropriate.
They will need to possess good communication skills to ensure that high standards of patient care are maintained, with patient queries being addressed in a prompt, effective and polite manner.
The role requires standard keyboard skills and involves the use of VDU / IT equipment for long periods on a daily basis. Previous reception/clerical experience would be desirable but not essential.
Detailed job description and main responsibilities
- To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users.
- Takes responsibility for the timely completion of all outpatient admin services.
- Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care.
- Provide an efficient and sensitive reception service to all users applying a high level of customer care skills.
- Make and receive telephone calls to respond to public enquiries
- Ensure that all areas are kept clean and tidy at all times.
Person specification
Skills & Abilities
Essential
- Good literacy and numeracy skills which will be assessed as part of the recruitment process.
- Ability to communicate with members of the public, all staff and health care providers.
- Good organisational Skills
- Ability to work effectively as part of the multi-disciplinary team.
Knowledge & Experience
Essential
- Understanding of confidentiality issues
- IT skills in windows-based applications which will be assessed as part of the recruitment process.
Desirable
- Telephone experience
- Previous reception/clerical experience
- Previous customer care experience
- Previous NHS experience
- Awareness of Health and Safety within your environment
Qualifications & Education
Essential
- NVQ Level 2 in appropriate subject or equivalent qualification / experience
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Applying for this NHS job
This advert is for Outpatient Reception Clerk with The Newcastle upon Tyne Hospitals NHS Foundation Trust in Newcastle Upon Tyne, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata. The contract type is Permanent. The application deadline is 16 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (09 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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