Search for more NHS jobs in London
Job overview
Due to a high-volume increase in patient numbers, we are inviting a self-motivated, organised individual who have excellent customer service skills and are passionate about patient care, to apply for this position.
The role is demanding so you must be confident, assertive and have the ability to multi-task and remain calm under pressure. You will have good listening and communication skills and be able to deal with people both internally and externally in a sensitive and professional manner. The ability to maintain confidentiality and adhere to Trust policies is paramount.
Main duties of the job
You will receive a comprehensive induction and training programme, designed to give you the best start to your NHS career with St George’s, with further learning and development opportunities as appropriate to the role and the specialty.
Detailed job description and main responsibilities
Please refer to attached job description and person specification for full job main duties that are required:
Please note that this vacancy may close before the current listed closing date if enough suitable applications are received.
Previous applicants need not to apply
Person specification
Education
Essential
- 5 GCSEs, must include Maths, English and IT
Desirable
- Evidence of further study (e.g., in house courses/external courses, such as Admin, I.T or Customer Service).
- Educated to A levels, college diploma, or higher education qualification.
- Willing to undertake any further study and learning to enhance ability to carry out job role more efficiently
Experience
Essential
- Relevant Healthcare experience in an administrative support role patient or customer focused.
Desirable
- Working in a reception/phone call handling environment.
- Relevant NHS experience - in an administrative support role.
- Experience of a hospital admin or outpatient setting.
Skills and Knowledge
Essential
- Familiar with Basic Microsoft software: Outlook, word, and PowerPoint.
- General strong I.T skills
- Well developed customer/patient Service Skills
- Knowledge of NHS agenda for Outpatients (e.g., Choose & Book, National Care Records Service, 18-week target)
- Good understanding of Referral to treatment pathways and time scales.
Desirable
- Familiar with more advanced Microsoft software: Excel and Access.
- Experience with ERS software, or similar bookings software.
Personal Attributes and Leadership
Essential
- Has worked in a team of people from a wide variety of backgrounds and understands the principles of equality and diversity
- Has potential leadership skills, strong interpersonal skills and can motivate others
- Can work alone and part as a team
- Able to cope with strict deadlines/fast paced enviroment
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Medical Secretary roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Outpatient Pathway Coordinator with St George's University Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 Per annum pro rata inducing inner london HCAS. The contract type is Permanent. The application deadline is 19 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (09 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.