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Job summary
There is a full-time role 37.5 hrs based at Royal Papworth Hospital in Cambridge.
This role will include out-patient reception duties with face-to-face contact with a wide range of patients and visitors, co-ordinating clinics with the clinical teams, working with a variety of software packages to facilitate our video consultations and COVID screening, all worked on a roster basis
You will need experience of dealing with competing and challenging deadlines within a fast-paced out-patient clinic area where clinic delivery and attendance has changed significantly over the past 2 years. You should have a good understanding of RTT and patient pathways. You should be able to work with key stakeholders to help drive service improvements within clinical administration and out-patients and possess excellent communication skills.
Main duties of the job
This is a great opportunity to work in a role where you can make a real difference to the delivery of patient care whilst working within a supportive team with training provided to meet the demands of the role.
Ideally, candidates should have:
*High level of organisational skills
*Excellent communication skills with direct patient contact
*Keyboard skills and knowledge of the Microsoft suite
*The ability to prioritise and work to deadlines
Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Details
- Date posted: 22 July 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 175-2627-AD1569
- Job locations: Royal Papworth Hospital, Papworth Road, Cambridge Bio Medical Campus, Cambridge, CB2 0AY, United Kingdom
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person specification
Experience
Desirable
- Previous experience of using Microsoft Office Applications
- Previous experience of working in a customer facing role or within a busy office environment
- Previous experience of supporting other team members
- Experience of inputting accurate and timely data onto electronic systems
- Ability to learn, understand and utilise appropriate software packages within the organisation
- Experience of carrying out administration procedures in an office environment
- The ability to communicate sensitive information to colleagues, patients and relatives
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
- Utilise personal problem
- solving skills to assist patients, carers and staff
- Able to organise, prioritise and adjust own workload in relation to the priorities of the department
- Demonstrates personal duty of care in relation to the safe use of equipment and other resources
- Maintains the quality in own work and encourages others to do so
- Ability to share knowledge and skills with other team members
- Demonstrates personal duty of care in relation to the safe use of equipment and other resources
- Ability to treat all employee and other hospital information confidentially
- Recognition of factors in maintaining own and others health, safety and security
- Supportive of equality and value diversity
Qualifications
Essential
- Keyboard skills to ECDL or equivalent experience
- Level 2 or equivalent in English & Maths
- Level 3 or equivalent qualification or experience in Administration or Customer Service
Additional Criteria
Essential
- As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
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Applying for this NHS job
This advert is for Outpatient Clinic Co-Ordinator with Royal Papworth Hospital NHS Foundation Trust in Cambridge, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 to £27,476 a year. The contract type is Permanent. The application deadline is 03 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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