Outpatient Clerk

Job overview

Full Time | Permanent | Working Hours 8am to 4pm or 9am to 5pm (Monday - Friday) | Please note Band 2 is not Sponsorable

We are looking for someone to join our dedicated Outpatient Reception team, You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.

Educated to GCSE level or equivalent experience, you’ll have great organisational skills and the ability to handle a busy workload.  Experience working in an administrative or reception role is essential.

This is a fantastic opportunity to make a difference in our busy outpatient environment and we’d love to hear from you if you think you'll be a great fit for our team!

Main duties of the job

Reporting into the Outpatient Supervisor, your responsibilities will include:

• Book and manage appointments according to Trust standards.
• Engage with patients, visitors, and staff, demonstrating empathy and professionalism
• Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
• Handle phone calls, emails, and book services such as interpreters and transport.
• Greet visitors and provide necessary information at the reception desk.
• Provide support for other roles during absence and suggest improvements for service delivery.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.

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