Outpatient Clerk - APPRENTICESHIP

Job overview

You will work as part of a team providing a comprehensive and flexible  administrative support among our sub specialty teams. The work is challenging and varied providing high quality admin support for consultants and their teams, as well as a reception service and dealing with patient telephone inquiries.

Are you committed to delivering a high quality service and providing the very best standard of care for our patients? if so, this is an exciting opportunity to join the patient services department working as Clerical Officer within Manchester Dental Hospital. We are looking for someone who is enthusiastic to join our friendly Patient Services team, who are committed to delivering a high quality service and providing the very best standard of care for our patients. You will have attention to detail and the ability to prioritize your own work to meet deadlines. You will have good interpersonal skills liaising with patients, medical and nursing staff as well as colleagues across the division. The Division provides an extensive range of services and facilities for both adults and children. We actively encourage personal development and access to training. Accordingly, your own structured personal development plan will support your future development and give you every chance to further develop your excellent interpersonal skills and IT systems and typing experience.

We have 1 x Permanent posts of  37.5 hours per week

Main duties of the job

Do you want to work as part of a team providing excellent services for patients, carers and relatives?  Then this may just be the job you have been looking for! Our Patient services are vital for patient care with over 90,000 patient visits per year. Team members working in these service areas are usually the first point of contact for our patients and this sets the quality standard for their journey within the hospital. Excellent customer service skills are, therefore, essential to provide our patients with the experience you would wish for yourself, your relatives and loved ones. We have a exciting opportunity in our  Patient Services team and if you feel you can positively impact on the patient experience we want to hear from you. Basic keyboard skills and experience of using IT are required along with the ability to communicate effectively with patients and other visitors. You will preferably have some customer/patient facing experience in a busy environment and you will need to be adaptable and committed to an important role. Full training for the whole range of duties is provided. You will be supported and welcomed to the Manchester Dental Hospital . Full time positions are based on a five day week 37.5 hours .

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!