Outpatient Booking Coordinator

Job overview

Permanent | Full Time

Are you highly organised, calm under pressure, and passionate about delivering excellent patient care? We are looking for a proactive and detail‑focused Outpatient Booking Coordinator to join our Clinical Genetics team and help ensure the smooth running of our busy outpatient service.

As an integral member of the administrative team, you will be responsible for coordinating all aspects of outpatient bookings within the Clinical Genetics service.

Your work will directly support patients, families, and clinicians by ensuring appointments are managed efficiently and clinic capacity is fully utilised in line with Trust targets.

We’re looking for someone who brings:

• Strong organisational and time‑management skills
• Excellent communication and interpersonal abilities
• High levels of accuracy and attention to detail
• Confidence working under pressure in a fast‑paced environment
• A patient‑focused approach with professionalism and tact
• The ability to build effective working relationships across teams

Main duties of the job

In this role, you will

• Process referrals from GPs, consultants and other healthcare professionals, ensuring accurate data entry on PAS, EDMS systems
• Book, reschedule and cancel outpatient appointments in line with clinic capacity, departmental procedures and Trust waiting‑time standards
• Communicate with patients, parents/guardians and external organisations, providing clear information and resolving queries with tact and sensitivity
• Liaise daily with Consultants, Genetic Counsellors and Coordinators to ensure clinics are fully utilised and capacity issues are escalated promptly
• Maintain accurate patient records, avoiding duplicate registrations and ensuring all correspondence is scanned and filed correctly
• Support the management of clinic booking rules, adjusting appointment slots and monitoring utilisation to maximise efficiency

Key Skills and Qualities

• Strong organisational skills with the ability to prioritise a busy workload and work under pressure
• Excellent verbal and written communication skills, with tact and sensitivity in challenging situations
• High level of accuracy and attention to detail
• Confident IT skills, including experience with administrative or clinical systems
• Ability to work independently and as part of a multi‑disciplinary team
• Problem‑solving ability and confidence to use initiative when issues arise

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4133 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.

#LI-Onsite